Notwithstanding the fact that we are the leading courier agency, we are always open to suggestions and creative mechanism. We had asked for feedback from our customers regarding quality of service, we render to them.
Despite the fact that we are the leading courier agency, we are always open to suggestions and creative criticism. We had asked for feedback regarding quality of service from customers; made self-evaluations; effected corrective measures; and improved service quality up to customers' satisfaction. And, in the new millennium we had applied for registration of "SHREE MARUTI COURIER SERVICE PVT. LTD." trade mark.
On 22/10/1999, the 15th prestigious year of our operations, we conveyed thanks to all of our major clients for their valued patronage and invited their suggestions, if any, regarding the quality of our service. Our endeavor was to apply the satisfactory service measures, if needed.
Some clients suggested us to expand our services to specific new destinations. We implemented the said suggestions by opening new branches at the required locations.
Some banks required changes in our service schedule at various locations. We rescheduled the same as per their requirement, which increased our business relationship as well as business volume and also helped us to enter into annual service contract with nationalized banks.
Some clients suggested to adopt more sophisticated technology. We accepted the suggestions and majority of our franchisees are computerized at present. Other remaining franchisees will also be computerized in near future.
Majority of our clients found our service satisfactory and they admired our activity of inviting suggestions. This type of activity boost up our business relationship and encourage us to provide better and better services to clients’ satisfaction.